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Offering
Our consultants provide assistance with strategy and business
case development, business consultancy, technology consultancy
and project management. This ensures we can support
organizations from initial strategy development through to
implementation of new technology, processes and tools.
Our clients are
usually, although not exclusively, organizations planning or
implementing Customer Relationship Management (CRM) strategies
based on Siebel application solutions.
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.: Strategy
.: Change Management
.: Technology
.: Business Process Consulting
.: Siebel Implementation
.: Siebel Upgrades
.: Custom Software Development
.: Integration
.: Business Intelligence
.: CTI Technology |
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Some of our activities include:
- Business process reengineering - redesigning and
automating business processes to achieve strategic goals, cost
savings and revenue increase.
- Requirements gathering and project scoping exercises.
- Business case development and Return on Investment (ROI)
analysis - ensuring technology investment is justifiable and
optimized.
- Technology implementation and integration experience, with
a breadth of knowledge across multiple vendors’ technologies
in the field of CRM, contact centers and the Internet.
- Channel strategy and deployment - effective strategy,
implementation and operation of contact centers, the Internet
and new channels.
- Siebel Consultancy Services
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