- Strategic review - reviewing an organizations existing
strategy to determine fit and impact of CRM, multiple channels
and other new technology trends.
- Technology strategy development - based on new and
existing research into technology trends in the market and
their applicability to organizations.
- Investment roadmap development - based on most effective
Return on Investment (ROI) for an organization.
- Vendor selection - RFI/RFP preparation and management.
Business analysis and consultancy
We have particular strengths in Siebel, and a broad range of
experience across industry verticals of:
- Business process development
- Business process reengineering
- Business requirements definition
- Business case development
- Siebel verticals implementation
Technology consultancy
Our consultants have particular experience in enterprise
scale CRM and Siebel technology, incorporating:
- Technical architecture, particularly for multichannel and
CRM systems.
- Technical requirements definition for vendor selection
- Technical feasibility of existing or new strategic
initiatives
- Enterprise Application Integration (EAI), host
connectivity and middleware selection
- Computer Telephony Integration (CTI)
- Workflow solutions
- Front-end desktop solutions for contact centers
Consultancy and Project Management
We have experience of project management from small
technology implementation through to large-scale project
management for some of the Latin America’s largest organizations.
Tied closely to development of investment roadmaps, business
cases and strategy work, our consultant and project management
expertise ensures continuity from initial strategy through to
implementation for any program of change.
|
